You have enough on your plate
As a field operations leader, you’re dealing with core operations issues, handling service outages, making sure customers are taken care of, and supporting your firstline workers. Your workforce may have challenges, but you don’t have the time or resources to dedicate to a solution. Even worse, you don’t have clear visibility into the field to understand why problems arise (and to report key metrics to leadership).
You’ve probably sought help from your IT team for some of these challenges, but with little success. Here’s why:
- They don’t understand the needs of your field workers, and thus can’t create solutions that solve problems intuitively and effectively
- They are also hamstrung by limited resources and are facing their own never-ending list of projects and requests
But a poor past experience doesn’t mean that technology is a bust.
