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MMMM #6: Defining Quality

MMMM #6: Defining Quality

Just like "success," "quality" should be objective, not subjective; not having an objective definition of quality can create a disconnect with stakeholders and affect customer interactions. In this week's MMMM, Justin shares a quote from his good friend and mentor, Ed Kless, and offers insight to help your organization create a definition of quality.

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Transcription of Video: 

Hey everybody, this is for the sixth Monday of 2018 and this is the next version of the Monday Morning Mobile Minute. Today I want to start off with a quote that comes to me by a dear friend and mentor of mine: Ed Kless. He will attribute it to somebody else but since I heard it from him, I'm going to attribute it to Ed. And the phrase is:

"Quality is conformance to a requirement, not a measure of goodness."

And this is ... it's come up a bunch in the last couple of weeks as we've talked about several different customer projects, and we realize that there's a disconnect often times, between what the business customer expects, what IT is expecting, what the developers and the architects are building into the solution. And often, what it comes down to is what that definition of quality really means to all of the stakeholders, and the only way we solve the communication gap is to actually define what we mean by quality.

So we can't just say that we're going to build a high-quality application with a high-quality user experience or user interface, or high-performance system on the back end. We have to define what quality really means, and we have to take something that seems subjective and turn it into something more objective. And I'm not suggesting that we should go crazy with trying to define every single possible area in the application so that it becomes burdensome. But what I am suggesting is that we all have a responsibility to define what success will look like from our vantage point and communicate in a way where we all understand what that objective really is. So that's the real thought for this week in terms of how we define quality. Quality is conformance to a requirement, not a measure of goodness. I think if we spent a little time thinking about that this week, we'll be able to build better systems and make sure that we're all on the same page in terms of our expectations. Thanks for spending a minute and we'll see you again next week.

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