Upgrading legacy mobile applications and devices is always a challenge for organizations with large firstline workforces. Key trends - such as the shift from Windows-based to Android rugged device operating systems, as well as the need to update antiquated application user experience - are ratcheting up the pressure to migrate to new devices and applications. As you start thinking about migrating these devices, what do you need to consider to ensure a smooth transition?
This article will explore what you need to think about prior to transitioning your team will be using their devices on the job sooner and more effectively.
Evaluating your app
You will need to rethink the design of the app itself, specifically:
- UX/UI - An operating system and device change will naturally change the overall user experience. Core aspects of the app user interface will need to be changed as well.
- Features - Are additional new features needed in the application and how will they work on the new device?
- Functionality - How does the application work? How will a user interact with it? Does all the functionality from the original app work seamlessly on the new device?
With each of these pieces, don’t just think about what is changing in your new device. Instead, take the opportunity to start from the beginning and think about how you would set your application up if it were brand new. Consider any issues your team has had up until this point, as this is the perfect time to implement additional changes.
The need for effective training
You might be inclined to skip the application training when rolling out new devices since your users are experienced in using the existing app, but that isn’t recommended. Unfortunately, you can’t just tell your team the back button is on the right instead of the left and assume they’ll be good to go.
Even if you made no changes to the application, your users still need updated training to fully understand how to use their old app on a new device. If you do choose to make significant updates to the application, the need for updated training is even greater.
The implementation of a new application and/or device always needs to be accompanied by updated training to ensure successful adoption and utilization for your users.
A new way to train can ensure a successful migration
Traditional training techniques, such as classroom-led or document-based instruction, simply aren’t sufficient for teaching field workers how to properly use digital tools on the job.
It’s important that workers train in the same environment they’ll be working in, as scenario-based training is much more effective than classroom-based learning. A far more effective way to train users on their application is using on-demand, on-device application simulations. Consider these additional training best practices for a mobile workforce:
- On-demand training, so the worker can go back to reference it at any time right from their device
- Scenario-based, hands-on training within their working environment with their actual tools
- Ongoing training refreshers and support
- Real-time digital training mixed with personal 1x1 instruction for those who need extra help
Many organizations are facing the same migration challenges. By taking the right preparatory steps, migration will be a seamless effort. Look for a digital adoption platform that is tailored specifically for field workers.
Grab our guide to learn more about accelerating mobile deployment to ensure your team is on the job site, fully trained, sooner.