I am often asked how we manage our professional services business with such a widely geographically disbursed team. The answer is, we are Slackers. If you know what I mean, you probably don’t need to read any further but if you think we are lazy bums, you might want to read on.
In the mid 90’s AOL came out with this little app called AOL Instant Messenger or AIM. I know you know that but stay with me for a minute. While AIM started out as a way to chat in real time with your friend, business people started using it chat with their coworkers. I remember our development teams creating groups and chatting about specific projects, designs, troubleshooting and more. It was revolutionary for business.
Fast forward to today and the evolution of internal corporate communications and you have Slack. Slack is a web site and app that allows people, teams and customers to communicate real time on important subjects. It’s searchable, secure, easy to administer, easy to manage and has interfaces into a ton of external applications.
For example, we have a 1-888 corporate number that allows callers to reach via a single number. The system is integrated with Slack so even if we are on a call or in a meeting, Slack provides a message that someone is calling and allows the call to be forwarded from within the app.
We create “channels” for each of our projects and often allow customers to join the channel. Everyone can monitor communications. If you need a response from someone specifically, just tag them and they will get a notification.
Don’t want to get notifications at odd hours because you are in a odd time zone for a bit? No problem, set the “do not disturb” and you’ll receive the message when you log on.
It’s vital to Venado Technologies’ operations. Our team is scattered from Houston, TX to St Petersburg Russia and customers are in SoCal, Ohio, England and Dallas, just to name a few.
So, when someone asks how we do it…we are Slackers.