Training firstline workers is a process full of challenges. One-and-done classroom training and static tools, such as PowerPoint slides, aren’t effective. Combined with pulling workers out of the field for training, this process becomes expensive and wasteful.
We're not suggesting replacing your training team, just adding digital training to help improve effectiveness, remove stress from trainers, and more.
Trainers are stretched thin and typically have too many people to train and not enough resources. Additionally, one-and-done training has shown to be ineffective with low knowledge retention rates for trainees.
Digital training is much more efficient to reach large field forces and offers additional benefits, such as no downtime, hands-on scenario-based learning, and more.
Take the weight off your trainers
Many training managers find it to be a large burden to plan and execute training courses and lessons. Adding a digital training component will vastly improve your trainers’ abilities to implement change or drive adoption of a new application. Specifically, we:
- Empower the training team with technology
- Allow trainers to give dedicated training to the individuals that need more hands-on coaching (these trainers are usually very stretched thin, with a lot of learners and not enough resources to give the right amount of ongoing support)
- Give your training team more time to do what they do best
- Reduce stress on training staff, by allowing them to focus on higher-value training activities
Combine the traditional and digital training styles
Adoption of a new app/digital solution
An application can provide digital training to learn the new solution. Scenario-based learning makes lessons more impactful, especially when combined with the ability to refer back as needed. Additionally, trainers can monitor everyone’s progress and work individually with those who need extra guidance.
This alternative training solution helps to reduce up-front classroom time. For example, instead of needing 3-5 days in the classroom, trainees may get by with just 1-2.
Introduce new training concepts
Introduce training concepts such as "Tell Me, Show Me, Let Me" with the digital tools. This essentially plays into the training approach of using videos or instructor-led training(Tell Me), walkthroughs (Show Me), practice and assessments (Let Me) to guide workers through new concepts in a way that improves retention.
Legacy apps/challenges with existing apps
Another great opportunity to incorporate workforce-wide digital training is with legacy apps and their associated challenges. For example, maybe people are not entering data into your app the right way, so you are relying on manual work/workarounds to fix it, or perhaps inaccurate data leads to a safety incident. Instructor-led or other traditional training techniques can provide education on the need to do things the right way (e.g., the importance of capturing data the correct way). On the digital side, workers can use app simulation to put those skills into practice as they learn.
Take a deeper dive into the ROI of digital training with this visual guide . And if you’re looking for a digital training solution for your field workers, check out the first digital adoption platform designed specifically for frontline workforces, Skyllful.