Do you have legacy applications in the field that cause more problems than they solve? You might have had great aspirations when developing and deploying your application, but now it could be costing you far more than it ever saved.
This article will explore how to get more out of the legacy applications you already have in the field.
The problem with legacy applications
It’s a common challenge: an organization is forced to rely on an outdated digital application for their field workers and it’s not accomplishing what the app was intended for. The simple answer is to upgrade to a newer application—but that’s often not realistic financially. More importantly, that’s not even the problem in many cases.
If your field force isn't using their mobile app correctly, you're either not capturing the data you need for operational visibility, or you're spending time and resources to clean up data on the back end. The problem may not be an issue with the application itself, but that workers aren't sufficiently trained (or have forgotten) how to properly use it.
Regulatory and compliance issues can also put a spotlight on legacy applications. As regulatory and compliance pressures increase in a number of industries, organizations may have to meet higher standards of inspection, safety, and documentation.
As an example, let’s say your crew needs to document inspections and be even more thorough than in the past to demonstrate compliance. Your first concern may be if your existing technology can handle the increased compliance demands. If it can, your focus should turn to re-training your workers on the new processes to use alongside the digital application, to ensure compliance. Or you may need to update your current application with new features and fields to capture additional data (e.g inspection details, repair history). In this case, it's imperative that your users are aware of the changes and adequately trained on these new critical features.
A new path to better training
As we mentioned earlier, legacy apps can often be made effective simply by training (or re-training) your field workers on how to properly use the app and device it’s on. However, training large groups of mobile workers presents its own challenge.
Classroom training just isn’t cutting it anymore. It’s ineffective long-term and eats up too much of your workers’ time out of the field. Instead, provide digital, self-guided training resources to your crew that they can access anytime.
It’s important that your team trains in the same environment they’ll be working in, which means in the field, on the device they use every day, with guided, simulation on the software they need to do their jobs effectively. This allows your workers to learn tasks in a scenario-based setting, which will greatly help with learning retention. Then, when they’re onsite and are unsure how to perform a particular task, they can go back for refresher training and ongoing coaching right from their device.
Even when there are no new changes to the application or device being used, training and re-training can still be beneficial for your frontline workforce. This is especially impactful when there’s an opportunity to improve adoption and increase effectiveness of a legacy application.
Grab our guide to learn more about accelerating mobile deployment to ensure your team is on the job site, fully trained, sooner.