Effective training is essential for the productivity and success of frontline workers. Without it, workers won’t use their digital solutions correctly—or at all—hurting productivity and efficiency throughout the organization.
We’re going to explore a few common mistakes organizations make when training their field workers and how they can be overcome.
Mistake 1: Relying on traditional training methods
Traditional training methods aren’t sufficient to train mobile workers. They’re not an effective way to learn technology and they pull workers out of the field, resulting in downtime.
Instead of taking employees out of the environment they’ll be working in, digital training and engagement is the best way to train mobile workers.
Mistake 2: One-and-done training
According to the Ebbinghaus Forgetting Curve, without reinforcement, people forget 40% of their training after a few days and 90% after a month. This demonstrates just how ineffective one-time training is.
It’s critical to have ongoing training, engagement, and support available to workers. This includes:
- Ensuring lessons and guidance are readily available on the mobile device
- Regularly providing ongoing training and launching new training when in-field processes change or apps are updated
- Supplementing digital training with one-on-one remote support from the training team for those who need it
Mistake 3: No implementation plan for new technology
Many organizations spend thousands, or even millions, of dollars building new mobile applications or other digital solutions for their field workers, but fail to invest adequate time or budget into implementing the technology.
Unfortunately, many companies make the mistake of introducing new digital solutions into the field without adequate training. Without proper training and ongoing support, workers will not adopt the new technology, wasting all the time and money spent developing the tool.
Mistake 4: No device-specific training
Many organizations forget about the device running the application when it comes to training. Workers need to understand how the device works before they can learn how to use the application that runs on it.
Whether it’s a consumer-grade mobile device or something more rugged, it’s important to include this training initially. Once workers are familiar with the device, training them on proper use of the application on their device is far more impactful. Also keep this in mind when new or upgraded devices are introduced to the workforce, particularly when it comes to older workers who may not be as comfortable with technology.
Mistake 5: Lack of measurement or analytics
When training workers, whether new employees or after a new digital solution launch, it’s important to monitor progress.
By measuring training progress, workers are able to see how they are progressing through the required training. This also gives leaders insight into how training is progressing, allowing them to spot workers who need more help and evaluate the training (and the app itself). As a result, struggling team members can get the assistance they need and common issues or hangups in training and the app itself can be rectified.
Finally, by measuring analytics, you’re able to see the impact of your adoption methodology and validate the investments of your learning and development program.
Training for firstline workers is mission-critical. There are a few common mistakes we see organizations making. If you’re ready to optimize your training, grab our guide highlighting five best practices for digital training.